All Occasion Jewellers Policies

1. Introduction

Welcome to All Occasion Jewellers (AOJ). By accessing and using our website, you agree to comply with the following policies. Please read these policies carefully to understand our practices regarding your personal information and how we operate our services. If you have any questions, feel free to contact us at 0824527673

2. Shipping Policy

Domestic Shipping

Delivery Time: We aim to process and ship orders within 2-5 business days. Delivery times may vary depending on your location and the shipping option selected at checkout.
Shipping Costs: Shipping fees are calculated based on the weight and size of the package, as well as the destination. Shipping costs will be displayed at checkout before you complete your purchase.
Tracking Information: Once your order is shipped, you will receive an email with tracking information so you can monitor your package’s journey.

International Shipping

Delivery Time: International orders typically take 7-14 business days to arrive, depending on the destination and customs processing.
Customs and Duties: Customers are responsible for any customs fees, duties, or taxes that may apply to their order. These charges are not included in our shipping fees.

3. Returns and Refunds Policy

Return Eligibility

Conditions: We accept returns on most items within 14 days of receipt. Items must be in their original condition, unworn, and in the original packaging.
Non-Returnable Items: Customized items, gift cards, and final sale items are not eligible for returns or exchanges.

Return Process

Initiating a Return: To initiate a return, please contact us at shubnum@yahoo.com with your order number and reason for the return. We will provide you with instructions on how to proceed.
Return Shipping: Customers are responsible for return shipping costs unless the item was received damaged or incorrect. We recommend using a trackable shipping method to ensure your return is received.

Refunds

Processing Time: Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days, and the credit will be applied to your original payment method.
Partial Refunds: In some cases, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).

4. Privacy Policy

Information Collection

Personal Information: We collect personal information you provide when placing an order, such as your name, email address, phone number, and shipping address. This information is used to process and fulfill your order.
Payment Information: We use secure third-party payment processors to handle your payment information. We do not store your credit card details on our servers.

Use of Information

Order Fulfillment: Your personal information is used to process and ship your orders.
Communication: We may use your contact information to send you updates on your order, promotions, and newsletters. You can opt out of marketing communications at any time.
Data Security: We implement security measures to protect your personal information from unauthorized access, disclosure, or alteration.

Cookies

Usage: Our website uses cookies to enhance your browsing experience, personalize content, and analyze traffic. You can control the use of cookies through your browser settings.

5. Terms of Service

Acceptance of Terms

Use of Website: By using our website, you agree to comply with these terms of service and all applicable laws and regulations.
Modification of Terms: AOJ reserves the right to update or modify these terms at any time without prior notice. Your continued use of the website after any changes constitute your acceptance of the new terms.

Intellectual Property

Ownership: All content on the AOJ website, including text, images, logos, and graphics, is the property of AOJ or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without our prior written consent.

Limitation of Liability

Disclaimer: AOJ makes no warranties, express or implied, regarding the accuracy, reliability, or completeness of the content on this website. We are not liable for any damages resulting from your use of the website.